OUR RETURN / GUARANTEE POLICY
Our fabrics are top quality merchandise and we hope all of our customers are 100% satisfied. We have a 30-days return policy on stock fabrics, excluding special orders. Refunds will be issued once items are returned to us. Refunds will not be given for shipping charges. We must charge a 30% restocking fee and the customer is responsible for return shipping. Sale items and cut yardage may not be returned. All returns must be in original condition and packaging. Up to 5% is accepted standard in all Knitted fabric in regards to damage, flaws and shortage.
Simply email us at [email protected]
Please note: This policy is assuming all fabric is in same condition received by buyer, which means all fabric should be inspected BEFORE CUTTING. We will not accept any returns on fabric that has already been cut to final product, we will not reimburse for cut goods. It is the buyer’s responsibility to test goods to meet specific requirements and applications. we recommend our customers to test goods before purchasing to ensure that it meets their requirements.